Refund policy

No Returns on Perishable Goods

Due to the nature of our products, all Wildness Organic chocolates are perishable goods. As such, we do not accept returns or exchanges once an order has been delivered.

If you have any questions or need clarification before or after placing your order, please reach out to us:

We’re friendly humans. We promise.

Damages, Defects & Incorrect Items

Please inspect your order immediately upon receipt.

If your order:

  • Arrives damaged

  • Is defective

  • Or is incorrect

Please contact us within 48 hours of delivery so we can assess the issue and make it right.

When contacting us, include:

  • Your order number

  • Clear photos of the item(s) and packaging

We’ll review each case individually and offer a replacement or refund where appropriate.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (including all chocolates and food items)

  • Custom or made-to-order products

  • Sale items

  • Gift cards

Exchanges

As we do not accept returns on perishable goods, exchanges are not available.
If there is an issue with your order, please contact us and we’ll help resolve it.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days under EU consumer law.

However, this right does not apply to perishable goods, including food items, once delivery has taken place.

Refunds (If Applicable)

If a refund is approved due to damage, defect, or error on our part:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days, depending on your bank or card provider

If you have not received an approved refund after 15 business days, please contact us at chocolate@wildnessorganic.com.